Sometimes, simple troubleshooting steps can solve computer problems. These include scanning for malware, shutting down unnecessary programs, and updating hardware drivers.
Other times, it will take more time — including digging into knowledge bases and scouring old help desk tickets. It may even involve asking customers for a screenshot of the error.
Slow Computer Performance
A computer should be a fast and fluid tool for productivity. However, for several reasons, a computer can become slow and sluggish over time. It may be due to malware, too many programs running at once, or outdated hardware.
Another reason for a slow computer is the hard drive’s need for more free space. The operating system needs space to create files and operate, so it slows down when the hard drive is entire.
Internet Connectivity Problems
Intermittent Internet connectivity issues can be a huge pain for businesses as they rely on the cloud and networks. They also slow down productivity.
These problems can be challenging to pinpoint and resolve. They can be caused by everything from router configurations to physical connectivity.
IT support, Orlando teams can troubleshoot by checking routers, modems, and WAN connections to ensure proper functionality. They can also suggest ways to improve WiFi coverage, such as moving the router or buying a WiFi extender. They can also check with an ISP to see any known outages in the area.
Blue/Black Screen of Death
A black screen with no text or icons can often indicate a hardware problem, such as overheating (due to dust or defective fans) or a faulty motherboard or processor. To diagnose this issue, try connecting the computer to an external monitor.
If it appears on the external screen, it’s likely a BSOD caused by a driver or Windows software error. To fix this, reboot the machine in Safe Mode.
If a program is causing the BSOD, you can use a competing application until an update is available.
Error Codes
Error codes are a way of communicating technical issues between devices. They are helpful for troubleshooting and can help identify potential fixes and simplify research into the problem.
For example, suppose a user can’t log in to the company system because their caps lock is turned on, or they’ve missed a letter in their password. In that case, an IT support team can quickly determine that the problem is easily resolved by advising them to reboot their device.
These IT problems can be avoided by regularly maintaining your computers and laptops and ensuring that all software is up to date. It also helps to have a documented process for handling these kinds of issues when they do occur.
